Return & Refund

Thank you for choosing CURVA FABULOUS! Your shopping experience includes acceptance of our return and refund policy outlined below.

1. Changed your mind about your clothing? You may return your item to us under the following criteria:

Criteria	Eligible Items for Refund
Clothing Condition	Unworn Unwashed Unaltered Tags still intact
Duration	Within Malaysia: Within 7 working days upon receiving item Overseas: Within 10 working days upon receiving item
Clothing Price	Regular priced items only Sale and discounted items are not eligible
Method of Return	Trackable postage (POSLAJU, GDEX, DHL, etc.) Cost to be borne by customer CURVA FABULOUS will NOT be held liable for any item lost in mail
Number of Return(s)	Each customer is entitled to 1 return per order number Attempts for multiple returns per order number will not be entertained

2. Before initiating any returns, please contact our customer service representative via email at return.curva@gmail.com to request confirmation. Failure to do so may result in your return being rejected.

3. How will CURVA FABULOUS process your return request?

For eligible item(s), CURVA FABULOUS will grant STORE CREDIT at the value of the item to be exchanged. There are strictly NO CASH REFUNDS for an exchange.
Please note that any purchase made with store credit is NOT ELIGIBLE for returns.

4. CURVA FABULOUS reserves the right to REJECT RETURNS if any of the following conditions is met:

Items are not in their original condition (tags intact, unworn, unwashed and unaltered).
Items have been submerged in water, causing the colors to fade.
Items are returned past the specified duration as stated in the table above.

5. Rejected returns will be sent back to the customer and the cost of postage will be borne by the customer.

6. All exchanges and store credit will only be processed upon receiving the returned item.

7. Once a return has been processed, the process is FINAL and no further requests will be entertained.

WEAR & TEAR

At CURVA FABULOUS, we strive to offer high-quality clothing and services. Please note that the lifespan of our garments depends on how well you handle and care for them. Upon receiving your garments, it is your responsibility to inspect them promptly. Should there be any damages or defects, please report to us within 7 business days. You can find detailed instructions on how to report defects in our Defective Item(s) Policy above.

While we take great care to ensure the quality of our clothing, we are not liable for damages and defects caused by personal accident, improper care (e.g., excessive dry cleaning or mishandling by your dry cleaner), negligence, improper wear (e.g., excessive stretching of material), normal wear and tear (e.g. holes from wearing over time), or the natural fading of color and materials over time.

Certain fabrics are very delicate and require careful handling. If you need advice on garment care to prolong their lifespan, feel free to reach out to us. CURVA FABULOUS reserves the right to modify our policies without prior notice.

Should you have any queries, kindly contact us via live chat or email at info.curvafabulous@gmail.com.