Return & Refund

Thank you for choosing CURVA FABULOUS (1141002-H)! Your shopping experience includes acceptance of our return and refund policy outlined below.

 

1. Changed your mind about your clothing? You may return your item to us under the following criteria: 

Criteria Eligible Items for Refund
Clothing Condition
  • Unworn
  • Unwashed
  • Unaltered 
  • Tags still intact
  • Item is in its original packaging
    Duration
    • Within Malaysia: Within 7 working days upon receiving item
    • Overseas: Within 10 working days upon receiving item
    Clothing Price
    • Regular-priced items only
    • Sale and discounted items are not eligible
    Method of Return
    • Trackable postage (POSLAJU, GDEX, J&T Express etc.)
    • Return shipping label will be provided (1 free exchange or return per order for customers in Malaysia only)
    • CURVA FABULOUS will NOT be held liable for any item lost in mail
    Number of Return(s)
    • Each customer is entitled to 1 return per order number
    • Attempts for multiple returns per order number will not be entertained

     

    2. Before initiating a return, please ensure that you have the receipt or proof of purchase.

     

    For desktop users

    1. Log in to your account using the email address associated with your purchase.

     

     

    2. Once you're logged in, click the "Request return" button on the order that you would like to return.  

     

     

    3. Select the item(s) you wish to return and specify the reason for your request. You may also include an optional note before finalizing your return. If you wish to exchange for a different size, please indicate the desired size in the optional note section.

     

    For mobile device users

    1. Log in to your account using the email address associated with your purchase.

     

     

    2. Once you're logged in, click the "Request return" button on the order that you would like to return.

     

     

    3. Select the item(s) you wish to return and specify the reason for your request. You may also include an optional note before finalizing your return. If you wish to exchange for a different size, please indicate the desired size in the optional note section.

     

    After submitting your return request

    For customers in Malaysia

    1. After completing the above steps, our team will review your request. If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Do send us your item within 7 days from the date you received the return shipping label. Please note that items sent back to us without first requesting a return will not be accepted.

     

    2. For exchanges, we'll send out the item in the requested size once we've received the returned product and verified that it's in good condition (Please refer to the table above for more details).

     

    3. CURVA FABULOUS offers a one-time complimentary return or exchange per order. Subsequent requests will incur postage costs borne by the customer.

     

    For international customers

    4. After completing the above steps, our team will review your request. If your return is accepted, please send the clothing items back to us within 7 days using a trackable shipping service. Kindly share the tracking number with us so we can monitor the shipment and process your return timely. For your protection, we recommend using a shipping service that offers insurance for the value of the items. Please note that items sent back to us without first requesting a return will not be accepted.

     

    5. For exchanges, we'll send out the item in the requested size once we've received the returned product and verified that it's in good condition (Please refer to the table above for more details).

     

    6. Please note that postage costs for return/exchange will be borne by customers residing outside of Malaysia.

     

    7. How will CURVA FABULOUS process your return request?

    • For eligible item(s), CURVA FABULOUS will grant STORE CREDIT at the value of the item to be exchanged. There are strictly NO CASH REFUNDS for an exchange.
    • Please note that any purchase made with store credit and gift cards is NOT ELIGIBLE for returns.

     

    8. CURVA FABULOUS reserves the right to REJECT RETURNS if any of the following conditions are met:

    • Items are not in their original condition (tags intact, unworn, unwashed, and unaltered).
    • Items have been submerged in water, causing the colors to fade.
    • Items are returned past the specified duration as stated in the table above.

    *NOTE: Slight discoloration may occur as a natural part of the washing process. Such occurrences do not compromise the quality or integrity of our garments in any way. Therefore, this is not considered a defect. 

     

    9. Rejected returns will be sent back to the customer and the cost of postage will be borne by the customer.

     

    10. All exchanges and store credit will only be processed upon receiving the returned item.

     

    11. Once a return has been processed, the process is FINAL and no further requests will be entertained.

     

    WEAR & TEAR

    At CURVA FABULOUS, we strive to offer high-quality clothing and services. Please note that the lifespan of our garments depends on how well you handle and care for them. Upon receiving your garments, it is your responsibility to inspect them promptly. Should there be any damages or defects, please report to us at cs@curvafabulous.com within 7 business days. 

     

    While we take great care to ensure the quality of our clothing, we are not liable for damages and defects caused by personal accident, improper care (e.g., excessive dry cleaning or mishandling by your dry cleaner), negligence, improper wear (e.g., excessive stretching of material), normal wear and tear (e.g. holes from wearing over time), or the natural fading of color and materials over time.

     

    Certain fabrics are very delicate and require careful handling. If you need advice on garment care, feel free to reach out to us. CURVA FABULOUS reserves the right to modify our policies without prior notice.

     

    Should you have any queries, please do not hesitate to contact us at cs@curvafabulous.com.